Delivery & Returns
- Due to circumstances beyond our control, online orders are delayed and shipping times are extended. We apologise for the inconvenience and thank you for your patience. We are working to resolve the matter as quickly as we can.
Christmas Last Order Dates
Please find below last order dates for pre-Christmas delivery. These are guidelines only and we advise that you order as soon as possible to avoid disappointment.
Royal Mail - 12 December 2023
DHL Courier - 19 December 2023
Royal Mail International - 11 December 2023
DHL Courier - 18 December 2023
Rest of World
Royal Mail International - 10 December 2023
DHL Courier - 14 December 2023
Free UK Shipping on orders over £50* (Royal Mail Signed)
*excludes some items such as selected Editions
Royal Mail Standard (not tracked) 5 - 10 working days, from £2.95
Royal Mail Signed for 5 - 10 working days, from £4.95
DHL Courier 5 - 10 working days £11.95
Royal Mail International 10 - 15 working days, from £9.00
DHL Courier 5 - 10 working days, from £30.00
Rest of World
Royal Mail International 10 - 15 working days, from £10.00
DHL Courier 5 - 10 working days, from £35.00
Please note that international customs duties and sales taxes may apply to orders outside the UK, and the customer is liable for these charges.
EU orders: for customers ordering to the EU with an order value exceeding €150 or the payment currency equivalent (not including shipping), customs duties, import VAT and handling fees may apply, and the customer is liable for these charges.
While we will make every effort to dispatch orders within two working days of receipt, there may be times during peak periods, such as Christmas, where this may vary slightly.
Teemill shipping rates are charged separately to National Portrait Gallery shipping charges. Please note that both shipping charges may apply in some cases due to items being shipped from different locations.
UK Mainland - £4.00
Europe - £6.00
International - £7.00
If you have ordered an item for collection, please collect within 10 working days of order (Monday-Friday, 9am-4pm) from reception at National Portrait Gallery Company Limited, 39-45 Orange Street, London, WC2H 7HS. Please email firstname.lastname@example.org in advance to let us know when you would like to collect so we can ensure your order is safely packaged and ready to collect. Collection is currently only available for specific large, heavy or fragile items.
While we make every effort to ensure your order is well packed, we fully appreciate that damages sometimes occur during transit. If this has happened, simply email a photo of the damaged item to email@example.com within 7 days of receipt, and we will be happy to send a replacement where possible. If the item is no longer available, we will issue a full refund.
Extended Christmas Returns Policy
Items bought from 13 November 2023 - 24 December 2023 can be returned in original condition until 31 January 2024. Our usual Returns Policy and Terms and Conditions apply. Proof of purchase required.
Although we are confident of the high quality of our goods, we recognise that there may be occasions when a customer might wish to return an item. You may therefore return a purchase to us in its original condition and packaging within 30 days for a refund or replacement, where possible. Please enclose a note giving your order number, name, address, contact telephone number and e-mail address, together with the reason for the return. We strongly advise you use a tracked service to post any returns and keep proof of posting the goods to us. It is the customer's responsibility to ensure items are safely returned to us.
Postage will only be refunded if the item is faulty or incorrectly supplied. This returns policy does not affect your statutory rights.
Please address returns to:
National Portrait Gallery Reception
39 - 40 Orange Street
Refunds will be authorised within 14 days of receipt of goods.