Delivery & Returns – National Portrait Gallery
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Delivery & Returns

UK Shipping (3-5 working days)
UK Standard Shipping - £3.99
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International Shipping (10-14 working days)
EU Shipping - from £9.00
Rest of the World and USA - from £12.00
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All orders shipped Royal Mail Signed or DHL

 

Returns

Although we are confident of the high quality of our goods, we recognise that there may be occasions when a customer might wish to return an item. You may therefore return a purchase to us in its original condition and packaging within 30 days for a refund or replacement, where possible. Please enclose a note giving your name, address, contact telephone number and e-mail address, together with the reason for the return. We will ask you to keep proof of posting the goods to us.

Postage will only be refunded if the item is faulty or incorrectly supplied from the original order. We recommend that you use a recorded delivery when returning goods. The bespoke nature of digital prints means that we cannot provide a refund unless faulty. This returns policy does not affect your statutory rights. Please address returns for the attention of The Online Shop, National Portrait Gallery, 2 St. Martin's Place, London, WC2H 0HE