UK (3-5 working days)
UK Standard Shipping - £3.99
Free UK Shipping for orders over £50
All orders shipped by Royal Mail Signed or DHL
International (10-14 working days)
EU Shipping - from £9.00
Rest of the World and USA - from £12.00
Shipping costs calculated at checkout.*
All orders shipped by DHL
*Please note that international customs duties and sales taxes may apply to some orders outside the EU, and that the customer is liable for these charges.
While we will make every effort to despatch orders within two working days of receipt, there may be times during peak periods - such as Christmas - that this may vary slightly.
Although we are confident of the high quality of our goods, we recognise that there may be occasions when a customer might wish to return an item. You may therefore return a purchase to us in its original condition and packaging within 30 days for a refund or replacement, where possible. Please enclose a note giving your name, address, contact telephone number and e-mail address, together with the reason for the return. We will ask you to keep proof of posting the goods to us.
Postage will only be refunded if the item is faulty or incorrectly supplied from the original order. We recommend that you use a recorded delivery when returning goods. The bespoke nature of digital prints means that we cannot provide a refund unless faulty. This returns policy does not affect your statutory rights.
Please address returns for the attention of The Online Shop, National Portrait Gallery, 2 St. Martin's Place, London, WC2H 0HE
Refunds will be issued within 14 days of receipt of the returned goods.